Focus on service: training for 14 international service technicians in Vilsbiburg

In October, 14 Flottweg service technicians received basic training at the company's headquarters in Vilsbiburg. At Flottweg's internal Academy, the service technicians were given an in-depth insight into the services provided by the cutting technology specialist. The training included some theoretical basics, but the main focus was on practical exercises directly on the machines. Due to the approximately 500 different areas of application for Flottweg separation technology, the various customer requirements were also discussed. The 14 service technicians came from France, Poland, Australia, the USA, Italy, Peru and Mexico.

Service is of great importance at Flottweg

The training is an important building block in Flottweg's global strategy. With the company claim “Engineered For Your Success”, Flottweg underlines its efforts to emphasize the success of the customer. Fast and solution-oriented customer service is a fundamental component in ensuring customer satisfaction. Flottweg's internal Academy is an important basis for the extensive training of employees worldwide.

 

“Our international service technicians play an important role in providing our customers with first-class support worldwide. With comprehensive, two-week training directly at our headquarters, we ensure that all service technicians have the necessary knowledge and expertise to operate competently and reliably worldwide,” explains Jürgen Bauer, Team Leader Technical Trainers. “Global requirements are constantly growing, and it is crucial that we have trained technicians who not only have a great deal of specialist knowledge about our machines, but who can also respond to customers and their needs in an application-specific manner. It's also great to see how the technicians from Vilsbiburg and from our agencies get to know each other and grow together during this training period.”

Contact:

Julia Deliano  
PR- & Content Manager

Flottweg SE
Industriestraße 6-8 
84137 Vilsbiburg 
Germany

Phone: +49 (8741) 301 - 1572  
E-Mail: delian@flottweg.com